Know Your Client

The day after Thanksgiving is the busiest day of the year for many plumbers. Here is a practical playbook for staffing, truck stock, customer texts and fair holiday pricing so your team gets through the rush without burning out.

GPS tracking helps you send the closest tech and give honest ETAs, but rolled out badly it feels like surveillance. Here is what it is for, what the law says in plain words, and a policy your team can live with.

The first cold week hits every shop at once. This 18-item checklist covers what to do before the cold snap, every morning, when the phones spike and after the rush, with triage rules and a simple way to decide how many emergency slots to hold.